Fees, Payment, & Refunds
Services scheduled and/or purchased from myIVtherapy, through the Services or otherwise, are provided by licensed medical professionals contracted with myIVtherapy.
By scheduling an appointment with myIVtherapy, through the Services or otherwise, you agree to pay myIVtherapy the fee indicated for the service that has been scheduled. Payments will be charged at the time of scheduling or at the time of service as indicated or directed. myIVtherapy REQUIRES AT LEAST 24 HOUR ADVANCED NOTICE OF CANCELLATION. You will be charged the full amount of the fee indicated for the service(s) scheduled if you cancel an appointment within 24 hours of its scheduled time. However, you may cancel an appointment without charge if it is cancelled within ten (10) minutes of being scheduled through the Services or otherwise. MISSED APPOINTMENTS ARE NOT REFUNDABLE. In the unusual event we are unable to provide our services to you because of our availability, a CREDIT or a REFUND WILL BE PROVIDED. Credits or refunds will not be provided to customers who are unsatisfied with the services.
In the event that the medical professional engaged by myIVtherapy is unable to perform the portion of the scheduled service(s) that follows the insertion of the I.V. needle due to circumstances out of the medical professional’s control (e.g. the I.V. drip will not begin after the medical professional has made an attempt), you will receive a credit or refund of the full amount of the services scheduled, less a medical assessment fee of one hundred dollars ($100.00).
In the event that you misrepresent yourself in any way, including, but not limited to, your age, or the medical history provided by you is not accurate (as determined by a medical professional engaged by myIVtherapy) at the time of the appointment, or you are under the influence of drugs or alcohol at the time of the appointment, you will be charged for the full amount of the services scheduled but no services will be provided; provided, however, for an additional charge of one hundred dollars ($100.00), you may reschedule this appointment for a time that is at least four (4) hours after the scheduled time of the original appointment so long as you are no longer under the influence of drugs or alcohol and, in the determination of a medical professional engaged by myIVtherapy, your medical history has been corrected.
Upon your acceptance of these terms and submission of your purchase, you hereby agree that myIVtherapy has the right to automatically charge your credit card (or other payment method) for the applicable fees or charges, plus any applicable taxes that myIVtherapy is required to collect, and you authorize myIVtherapy to do so.
If you make a payment by credit card, your credit card information will be stored on www.authorize.net and will only be accessed by authorized agents on behalf of myIVtherapy for the purpose of obtaining payment. In the event that you elect to change the services scheduled and/or purchased from myIVtherapy prior to the delivery of such services, myIVtherapy may, in myIVtherapy’s sole discretion, use your stored credit card information to charge you for the additional services provided or to provide a credit to you for services that are not provided, as the case may be, and you authorize myIVtherapy to do so. In the case of an applicable credit, such credit will be given to you approximately two (2) to three (3) business days after you have notified myIVtherapy of the respective change in the services to be provided, subject to the policies of the respective credit card companies. You acknowledge that it is your responsibility to ensure that payment in advance for all services scheduled and/or purchased from myIVtherapy, and to ensure that your credit cards or other payment instruments accepted by myIVtherapy continue to be valid and sufficient for such purposes.
In the event that you require that myIVtherapy provide the selected services within two (2) hours of your creation of an appointment with myIVtherapy, through the Services or otherwise (each, an “ASAP Appointment”), you agree to pay myIVtherapy an additional fee of twenty dollars ($20.00) for the expedited provision of services (the “ASAP Fee”). In the event that myIVtherapy is not able to provide the selected services within two (2) hours of your creation of an ASAP Appointment, the ASAP Fee will be refunded.